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Deputy Housing Manager

Will report to: Housing Manager

Full Time

Tyddyn Môn has a long and proud history of providing support to adults with learning disabilities in Supported Living and day and Work opportunities on Anglesey.

The Deputy Housing Manager will be responsible for supporting the Housing Manager (Registered Manager) in managing all aspects of the supported living services. You’ll have experience supporting people and delivering positive outcomes for individuals with a primary diagnosis of a Learning Disability who may also have complex behavioural problems, mental health needs, autism, and secondary health problems.

The deputy housing manager will be responsible for the safe and smooth running of the services alongside the housing manager. The role will focus on recruiting and developing staff in the company and ensuring quality, health, and safety compliance across all services and functions.You will be proactive with a ‘can do’ attitude and able to demonstrate optimism and motivation in your work. You will be organised and able to work effectively with a wide range of stakeholders, including regulators and commissioners.

The post holder will undertake compliance audits across the company support services and will support the team leaders and staff to understand performance and implement changes to policy and practices across the company support services in conjunction with the Housing Manager and the CEO.

The company uses Worknest for its HR and Health & Safety advice.

Key Responsibilities

• Alongside the Housing Manager, you are responsible for monitoring, maintaining, and delivering the highest standards of personalised support and service, while promoting independence and choice for those receiving support in the service.
• You will assist the Housing Manager in managing and ensuring the delivery of the service’s key quality and health and safety priorities by holding delegated responsibility in crucial areas of the supported living service's daily operations across Anglesey.
• Ensure that people receive high-standard of support that is focussed on person-centred outcomes and utilises positive risk-taking where appropriate.
  • Ensure qualified, experienced and highly motivated and capable staff are safely, fairly and effectively recruited, inducted, trained, developed, supervised and appraised and are supported to work collaboratively together to meet the needs of people receiving care and support.
  • Assist in developing, implementing and managing first-class training for all company staff and develop comprehensive training plans for all staff.
  • Manage and develop related company HR functions, including sickness absence processes, grievance and disciplinary procedures, and contract change requests.
  • Ensure internal quality processes are in place and working effectively.
  • Undertake site visits to each supported living house and the day opportunities site to complete regular quality, Health and Safety and compliance audits in line with company policy and regulatory/contractual requirements.
  • Report promptly to the Housing Manager on any failures/critical incidents.
  • Continually review and improve processes to ensure that the highest quality and personalised service is being delivered to all being supported.
  • Produce comprehensive reports and improvement recommendations as required.
  • Raise safeguarding or serious non-compliance and risk issues to the Housing Manager immediately.
  • Support senior staff and support workers with local authority, CiW, quality monitoring visits and returns as directed.
  • Represent the company in meetings, including meetings with professionals about individuals.
  • Continually review and revise relevant key documentation, service handbooks, policies and procedures and manage the version control system and assist in the preparation of case studies.
  • Ensure accessible documents and policies are available for all people receiving support.
  • Update and issue quality assurance questionnaires and produce a report.
  • Deputise for the Housing Manager in times of absence.
  • Flexibility is important for both you and for the service. You will be required to do some on-call shifts during out-of-office hours.

The key tasks listed above are only an indication of the main tasks required to be performed. It is not an exhaustive list of duties and responsibilities and may be subject to amendment to take account of changing circumstances. Any changes will be made following discussion with the role holder.

Person specification:

Essential Experience

• A full clean driving licence is essential. The role will involve regular driving.
• Report writing skills are essential
• Experience and knowledge of the social care sector, especially the learning disability sector.
• Good IT skills (including Excel and Word) and record-keeping experience.
• The successful candidate will have achieved a level 3 qualification in Health and Social Care and be willing to complete a higher level qualification within an agreed timescale. However, considerations will be made for candidates with a level 2 qualification in Health and Social Care who are willing to undertake a higher level qualification within an agreed timescale
• You will have the ability to lead and manage people and be a role model in all aspects of people leadership particularly in terms of performance

Desirable Experience

• The ability to communicate fluently through the medium of Welsh is highly desirable.
• Quality assurance processes, auditing and evidencing outcomes/standards.
• Health and Safety working knowledge (full training will be provided)

Other

• Supportive of underlying Tyddyn Môn ethos/principles.
• Satisfactory enhanced plus (adults) disclosure.
• Complete registration with Social Care Wales within the timescale agreed upon at the appointment.
• You will be required to work flexibly to respond to the service's needs and participate in on-call arrangements to provide emergency support, including some evenings and weekends.

Key employment terms:

• The salary will be between £26,000 to £27,000 per annum subject to qualifications and experience.
• 37.5 hours. Participation in some out-of-hours activities will be required, on call duties.
• There is a 3% contribution to a stakeholder pension.
• Holiday entitlement is 6 weeks including public holidays (standard and additional public holidays)
• The offices close for two weeks during the Christmas holiday periods and for bank holidays. Holiday leave may need to be used during closure periods and for any additional closures announced by management.
• The appointment is subject to a six month review period, which may be subject to extension.

Please note, we are not in a position to sponsor candidates. Successful applicants must have a right to work and remain in the UK

To apply, please request an application form or send your CV to tracy.tyddynmon@btconnect.com or call 01248 410580 ext. 1